Privacy Policy
LJ Hooker Morrinsville Privacy Policy
1. Introduction
1.1 Central Waikato Reality Limited (LJ Hooker Morrinsville) (Company, we, us or our) is committed to protecting your (you) privacy, and personal information.
1.2 This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information.
1.3 This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).
1.4 By using the products and services (Products and Services) offered by the Company, our website https://www.morrinsville.ljhooker.co.nz/, engaging in our activities or otherwise provide us with your personal information, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this privacy policy.
2. What Personal Information we Collect
2.1 Personal information is information about an identifiable individual.
2.2 The type of personal information we will collect about you will depend on the service we provide to you, and the circumstances under which we collect the personal information. It may include:
(a) Clients accessing our Product and Services (including prospective clients): your name, age, date of birth, contact details, email address, phone number, physical address, family details, employment details, documents to verify your identity and other personal details, such as a passport or drivers’ license, your financial information (including assets, liabilities, income, outgoings, spending patterns, credit history, credit reference reports and property valuations), your tax file number, your insurance details, your credit card and banking details, information relating to a will or estate, references, copies of photo identification and other information necessary to provide our services;
(b) Contractors, service providers and business associates: your name, contact details and information relevant to obtaining third party services or providing our services; and
(c) Applicants for a job with us: your name, contact details, documents to verify your identity and other personal details, such as a passport or drivers’ license, job applications, references and other information relevant to assessing applicants
2.3 If you choose not to provide your personal information outlined in this privacy policy or otherwise requested by us, then we may be unable to provide you with the Products and Services, and unable to act on your behalf effectively or at all.
2.4 We will not collect your personal information for any other purposes, unless you have expressly consented to that purpose.
2.5 As a general rule, we only collect personal information for purposes that would be considered relevant and reasonable in the circumstances.
3. How we Collect Personal Information
3.1 We may collect personal information about you:
(a) directly from you;
(b) from third parties; and/or
(c) from publicly available sources.
Directly from you
3.2 We collect personal information directly from you when:
(a) meet with one of our agents or visit our LJ Hooker office;
(b) visit our Website; When you use our Website, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the Website used. In some cases we may also collect your personal information through the use of cookies. We use cookies to measure traffic patterns, to determine which areas of our Website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the Website, track users’ movements, and gather broad demographic information;
(c) enquire about a property or our services including at open homes;
(d) enter promotions or competitions, conducted by us, interact with our advertisements or participate in a survey or other market research activities;
(e) contact us with an enquiry or complaint in relation to our services;
(f) register, or hold an account with you;
(g) inquire about recruitment as an agent, employee and for contracting purposes;
(h) over the telephone or a video call (such as over Microsoft Teams or Zoom); and
(i) when you email or write to us.
From third parties
3.3 We may collect personal information directly about you from the following third parties:
(a) from Strata Management or bodies corporate, on-site managers, and from vendors, buyers, landlords, and tenants. This personal information about you can be for the purposes of compliance of your lease contract, for selling or buying property;
(b) from third party entities such as credit reporting agencies (for verification of credit history for leasing and franchise applications as permitted under the Credit Reporting Privacy Code), law enforcement agencies (for criminal records when conducting employment applications or reviews) and other government entities (for verification of your name, directorships held, address or age);
(c) where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from others, such as from your representatives (e.g. solicitor, accountant or financial adviser);
(d) from our related bodies corporate;
(e) from online portals such as but not limited to; TradeMe, realestate.co.nz, OneRoof;
(f) We may also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our Website about your interaction with our mobile app or communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies; and
(g) social media.
4. Why we Collect Personal Information
4.1 We collect your personal information for the following purposes:
(a) Open Homes
(i) It is a condition of entry that, before entering an Open Home, that you provide us with your name, telephone number and any other contact details that we request from you including your email address. If this information is not provided by us, you will be unable to enter an Open Home and we will also be unable to determine or address your interest in the property effectively or at all.
(ii) We may collect personal information that you provide us in connection with an Open Home for the following purposes:
o to ensure the security of an Open Home and the security of any persons who may express interest in or attend an Open Home;
o to contact you after an Open Home to determine or otherwise address your interest in the property;
o to contact you after an Open Home to inform you of other properties that we have listed for sale or rent;
o to give feedback to our client on the interest generated in an Open Home.
(b) Buying, selling or renting a property
o We may collect personal information you provide in connection with a property sale agreement or a rental agreement (Property Agreement) or collected from other sources for the following purposes:
o identifying and verifying your identity and the property;
o acting on your behalf in accordance with the Property Agreement;
o where applicable, advertising, promoting and, otherwise, marketing the property for sale or rent;
o negotiating any prospective sale or rental of the property
o liaising and exchanging information with you, the ultimate purchaser or tenant, prospective purchasers or tenants, and each of their legal and other advisors in relation to or in connection with any sale or rental of the property
o complying with the Property Agreement, any applicable law and any dispute resolution process;
o managing, serving and signing (or arranging signing of) the Property Agreement and managing any sale or rental of the property (including assisting with the exchange of the Property Agreement and the preparation of any required statements of account); and
o contacting and liaising with third parties (including, without limitation, goods and services providers and insurers, contractors relating to rental property maintenance) and to provide those third parties with your personal information.
(c) Other Reasons
(i) We may also collect your personal information for the following reasons:
o to interact with you, to maintain our business records, and otherwise to run our business;
o to provide you with our Property Services including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and aggregation, connection and disconnection of utility services;
o for recruitment, employment, and contracting purposes;
o to provide you with information about services that may be of interest to you;
o to assess and improve our customer service to you as well as processing any complaints or enquiries made by you;
o trade promotions, marketing, research and operations;
o to protect and/or enforce our legal rights and interests, and defending any claim;
o to co-operate with any government, industry, legislative, or regulatory authorities.
o for any purpose required or permitted by law (such as complying with Anti Money Laundering/Counter Financing of Terrorism compliance);
o for any purpose disclosed to you and to which you have consented or authorised under the Privacy Act; and
o for any purpose that you would otherwise reasonably expect.
We will not collect your personal information for any other purposes, unless you have expressly consented to that purpose.
4.2 As a general rule, we only collect personal information for purposes that would be considered relevant and reasonable in the circumstances.
5. How we Share Personal Information
5.1 Unless expressly authorised to do so by you or under this privacy policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected (as stated in clause 4 above) or where we may be required by law to do so.
5.2 Without limiting the generality of clause 5.1, we may disclose your personal information to:
(a) your agents or representatives;
(b) our employees, contractors, LJ Hooker franchises, and service providers, including IT services, and mailing houses;
(c) our related companies and other business partners;
(d) our professional advisers, including lawyers, accountants and auditors;
(e) other service providers such as energy, telecommunication, fuel, water and insurance providers for the purpose of those providers providing their services to you at your request. Valuers, parties engaged to evaluate the property, owners corporations, financial institutions, building inspectors, real estate professional bodies (which may provide technical and other assistance to us to carry out the matters set out above) and other third parties (including, without limitation, goods and services providers and insurers and consultants);
(f) courts and other dispute resolution providers; and
(g) product providers where listing or purchase data is part of a data feed including the following third party data providers:
(i) Cotality (formally Corelogic);
(ii) Homepass;
(iii) Activepipe;
(iv) Hougarden;
(v) RentHomes;
(vi) MRI Software – MRI Vault CRM
(vii) Property Smarts
(viii) Valocity Nexus
(ix) Agentpoint; and
(x) Palace
(h) an actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; or
(i) regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers.
5.3 Currently, the following third party providers are located overseas:
(a) Cotality is a global provider of property data, analytics, valuation tools, and risk intelligence used by real estate, mortgage, insurance, and government sectors located in the United States and Australia.
Entity Name: CoreLogic NZ Limited / Cotality Australia Pty Ltd
New Zealand Address: Level 14, 10 Brandon Street, Wellington Central, Wellington 6011
Australia Address: Levels 6a & 7, 388 George Street, Sydney, NSW 2000
United States Address: 40 Pacifica, Suite 900, Irvine, CA 92618
Cotality’s Privacy Policy: For further information on how Cotality may use your personal information, please review their privacy policy by clicking here.
(b) MRI Software is a global name in real estate technology, with a worldwide footprint covering EMEA, the Americas and APAC. MRI became one of the first real estate software providers to serve Australia and New Zealand in 1995. Headquartered in Solon, Ohio, USA.
Entity Name: MRI Software LLC
New Zealand Address: B:HIVE Building, Smales Farm, 74 Taharoto Road, Takapuna
Auckland 0622
Australia Address: Level 3, 333 George Street, Sydney, NSW, 2000, Australia
United States Address: MRI Global Headquarters, 28925 Fountain Parkway, Solon, OH 44139
MRI’s Privacy Policy: For further information on how MRI may use your personal information, please review their privacy policy by clicking here.
5.4 Where we disclose personal information to third party providers overseas, we have conducted due diligence on the provider’s privacy policy and the laws of their home country and or conducted a contract review to ensure their privacy policy aligns with the New Zealand standards.
6. How we Hold and Protect Personal Information
6.1 We will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.
6.2 We will hold personal information collected in accordance with this privacy policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law.
6.3 We may electronically record and store personal information which we collect from you. When we do so, we will take all reasonable steps to keep it secure and prevent unauthorised disclosure.
(a) However, we cannot promise that your personal information will not be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
(b) If we provide you with any passwords or other security devices, it is important that you keep these confidential and do not allow them to be used by any other person.
(i) You should notify us immediately if the security of your password or security device is breached, this will help prevent the unauthorised disclosure of your personal information.
6.4 Some information we hold about you will be stored in paper files, but most of your information will be stored electronically on a physical internal server with a backup held by our IT Provider on the cloud, by cloud service providers:
(a) We use third party service providers to store and process most of the information we collect. We use Microsoft Office 365 cloud servers located in New Zealand. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
6.5 We use a range of physical and electronic security measures to protect the security of the personal information we hold, including:
(a) Access to information systems is controlled through identity and access management;
(b) Our buildings are secured with a combination of locks, monitored alarms and cameras to prevent unauthorised access;
(c) Employees are bound by internal information security policies and are required to keep information secure;
(d) Employees are required to complete training about information security and privacy;
(e) When we send information overseas or use service providers to process or store information, we put arrangements in place to protect your information;
(f) We regularly monitor and review our compliance (and our service providers’ compliance) with internal policies and industry best practice.
6.6 Timeframes for keeping personal information
(a) We take reasonable steps to destroy or permanently de-identify any personal information as soon as practicable after the date of which it has no legal or regulatory purpose, or we have no legitimate business purpose with it. In the case of information that relates to our advice services or products or services we have provided, we are required by law to hold this information for seven years. After this time, provided that the personal information is no longer relevant to any service we are providing you, we will take reasonable steps to safely destroy or de-identify any personal information. We have a records management policy that governs how we manage our information and records to enable us to destroy any information that is outdated, irrelevant or no longer necessary.
6.7 If there is a privacy breach
(a) We work hard to keep your personal information safe. However, despite applying strict security measures and following industry standards to protect your personal information, there is still a possibility that our security could be breached. If we experience a privacy breach, where there is a loss or unauthorised access or disclosure of your personal information that is likely to cause you serious harm, we will, as soon as we become aware of the breach:
(i) Seek to quickly identify and secure the breach to prevent any further breaches and reduce the harm caused;
(ii) Assess the nature and severity of the breach, including the type of personal information involved and the risk of harm to affected individuals;
(iii) Advise and involve the appropriate authorities where criminal activity is suspected;
(iv) Where appropriate, notify any individuals who are affected by the breach (where possible, directly);
(v) Where appropriate, put a notice on our website advising our clients of the breach; and
(vi) Notify the Privacy Commissioner.
7. Rights to Access and Correct Personal Information
7.1 Subject to certain grounds for refusal set out in the Privacy Act, you have the right to access your personal information that we hold, and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
7.2 In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
7.3 If you wish to exercise any of the rights described in clause 7, please contact our privacy officer using the details at clause 7.4.
7.4 We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request.
8. How to Contact us
8.1 If you wish to exercise your rights under clause 7 or otherwise have questions about this privacy policy, or you believe your privacy has been breached, please contact our privacy officer (details below).
Privacy officer: David Young
Email: dyoung@ljhmo.co.nz
Address: 49 Studholme Street, PO Box 63, Morrinsville, 3340, New Zealand
9. How to the Contact Privacy Commissioner
9.1 If you are not satisfied with how we have handled your personal information, or wish to make a complaint to the Privacy Commissioner, you can do so by clicking here.
9.2 For more information on how to make a privacy complaint with the Privacy Commissioner, please click here.
10. General
10.1 We may vary this privacy policy from time to time which will be updated on our website. We will provide notice of the change by uploading the updated privacy policy on the Website. After we provide that notice you will be deemed to have accepted the updated privacy policy if you continue to use the Products and Services.
10.2 If any provision in this privacy policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this privacy policy and the remaining provisions will continue in full force and effect.
10.3 This privacy policy was last updated on 20 April 2026.
Complaints
At LJ Hooker we do our best to provide excellent service, but we know that sometimes things can go wrong.
For complaints relating to listing, selling and leasing, click here to download our Complaints Procedure.
Please note: you may access the Real Estate Authority’s complaints process without first using the LJ Hooker in-house procedure; and any use of our in-house procedure does not preclude you from making a complaint to the Authority